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Virtual Assistants and KB: Smart Chat: Improving Customer Problem Resolution

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By: Gabriela Jaimes Galindo

In today’s world, customers expect quick, efficient, hyper-personalized, and empathetic responses to their questions and issues. With the rise of e-commerce, tools like KB: Smart Chat are essential for improving customer issue resolution.

And if you still don’t understand why, this article will clarify how it helps improve people’s satisfaction and position your business with the best reputation.

What is KB: Smart Chat?

Our Smart Chat is the evolution of sales via chat, enhancing this channel with Artificial Intelligence. This tool allows your sales teams to have access to Sentiment Analysis, Response Suggestions, Action Suggestions, Automated CRM, and data storage.

Being intelligent, it learns from every interaction your team has with people, being an extension of your salespeople to enhance their talents and make them more efficient.

How to improve issue resolution

This tool provides quick and accurate answers to your agents so they can respond to your customers in a matter of seconds, improving the customer experience and reducing wait time. In addition, it identifies how the person is feeling and gives you the best response options based on the context of the conversation.

Virtual Assistants and Smart Chat- Keybe KB:

24/7 availability

Smart Chat has virtual agents available 24 hours a day, 7 days a week, to provide information to customers at any time. This is especially useful for customers in different time zones or who have issues outside of normal business hours.

Cost reduction

Your sales team spends 45% of their time on administrative tasks such as creating contacts in the CRM. With KB: Smart Chat and the Action Suggestion, you can identify when to fill the CRM with just one click and increase your team’s productivity by focusing their potential on tasks where you can take advantage of strategic thinking and creativity.

Personalization of the customer experience

With Smart Chat, you can remember the customer’s history with the company, communication preferences, and previous issues, which helps improve people’s satisfaction and loyalty.

By implementing KB: Smart Chat, you are revolutionizing the way you sell via chat and increasing the productivity of your work teams while your company becomes more profitable and creates stable and lasting relationships, and the best part is that you can start using it in just a few simple steps.

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