The world is full of entrepreneurial individuals and sales agents who achieve their closings through WhatsApp Business, so why not be one of them?
In this article, we will tell you how to increase your sales with this app, through planning and the effective use of its tools to provide the best service to your customers:
Step 1: Create a Catalog
This is an easy way to showcase your products or services, along with their specifications. You can create your catalog in settings, business tools, and catalog. There, you can add photos, descriptions, prices, and availability.
Step 2: Personalize Your Messages
This step is more about your skills than the tool itself. Take the time to personalize your messages for each customer; this will show that you care about their needs and are committed to providing excellent service.
Step 3: Use Automated Messages
These automated messages help you respond to people’s questions quickly and efficiently. You can activate them in settings, business tools, welcome messages, and use them to share your business hours or location, or to apologize for not responding quickly, with the assurance that you will attend to their messages soon.
Step 4: If it aligns with your business vision, this medium is perfect for promotions.
Use WhatsApp Business to send promotional messages to your current or potential customers, either through broadcast lists or templates.
Step 5: Respond Quickly to Messages
It’s important to respond to your customers’ messages as quickly as possible to demonstrate your commitment to their satisfaction.
Step 6: Train in Sales and Give Your Best
Even if you have the best catalog of products or services in the world, what matters are the skills that can only be obtained through training. Make sure you thoroughly understand your products or services and can provide informative answers to customer questions.
Step 7: Seek Tactics to Build Customer Loyalty
Nurture relationships with your customers. You can use WhatsApp Business to send thank-you messages, special offers, or simply to stay in touch.
- Use a friendly and professional tone.
- Be clear with the information.
- Use images and videos to capture attention.
- Provide value, such as tips or important information about your product/service.
We hope this information has been useful to you and that you start or strengthen your path to sales success with this valuable tool.
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