Smart Chat: a before and after in sales and customer care

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By: Gabriela Jaimes Galindo

Customer service has become the battleground where companies vie for their customers’ loyalty. 

In this scenario, Smart Chat emerges as a disruptive tool, capable of transforming how companies interact with their customers, providing a personalized, efficient, and above all… memorable experience for individuals.

Smart Chat: Sell with AI Without Losing the Human Touch | Keybe Biky

What is Smart Chat?

First, let’s tell you what it’s not: a chatbot. Smart Chat is part of Keybe’s modules, serving as an AI-powered chat that processes natural language, understands customer needs, and offers quick and precise solutions to their problems.

Benefits of using Smart Chat:

  • Improved customer satisfaction: Smart Chat offers 24/7 support, resolving queries and issues instantly.
  • Cost reduction: Automates repetitive tasks, freeing up human agents to focus on more complex tasks.
  • Increased sales: Provides personalized recommendations and facilitates the purchasing process.
  • Enhanced loyalty: Offers a memorable customer service experience, strengthening the relationship with customers.
  • Data storage: Allows you to populate the Customer Data Platform (CDP) with just a few clicks without leaving the chat, ensuring you don’t lose the most valuable asset your customers provide: their information.
Smart Chat: Sell with AI Without Losing the Human Touch | Keybe

With Smart Chat in companies across various sectors, they achieve an 80% reduction in wait time and a 90% increase in customer satisfaction.

Smart Chat is not just a passing trend; it’s a revolution already transforming customer service and the way we sell to people. We invite you to try it out to have a tool that will make you stand out against any competition.

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