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IA in post-sales service and customer loyalty

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By: Gabriela Jaimes Galindo

Artificial intelligence (AI) is changing the way companies handle post-sales service and customer loyalty. As more companies adopt AI technology, they are discovering new and exciting ways to improve people’s experiences and increase their loyalty.

One of the main ways that, for example, Keybe uses AI to change post-sales service is through the use of Smart Chat. This chat system, in the post-sales process, is designed to store valuable information about the interaction that existed with a person in order to provide the best possible assistance. In addition, the AI that powers it allows the customer’s feelings to be known in real-time and makes suggestions for responses to avoid mistakes and increase positive interactions.

IA in post-sales service and customer loyalty - Keybe KB:

AI is also being used to improve post-sales service personalization. Through data analysis, companies can better understand their customers’ needs and preferences and personalize post-sales service to better meet those needs. This can include recommending specific products or services, or creating personalized loyalty programs.

Additionally, it can also improve post-sales service efficiency with machine learning, identifying patterns and trends in post-sales service and taking measures to improve efficiency and reduce response times.

AI is also being used to improve customer loyalty. Through data analysis, companies can better understand the reasons behind customer loyalty and take measures to increase that loyalty. This can include creating personalized loyalty programs or personalizing post-sales service to better meet the needs and preferences of loyal customers.

IA in post-sales service and customer loyalty - Keybe KB:

Finally, AI is also being used to identify customers who are potentially likely to stop being customers and take measures to retain them. Through data analysis, companies can detect patterns and trends in customer behavior that indicate a higher probability of cancellation and take measures to retain those customers through special offers or loyalty programs.

In conclusion, AI is significantly changing the way companies handle post-sales service and customer loyalty, achieving lasting and valuable relationships.

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