Keybe is committed to protecting the privacy of the people who visit the Company’s websites (“Visitor(s)”, “You,” and the derived adjective “Your”), the people who register to use the Service as defined below (“Clients”), and the people who register who attend the Company’s corporate events (“Attendees”). This Privacy Statement describes Keybe’s privacy practices with respect to its websites and related services and applications offered by Keybe (collectively, the “Service”).
If you have questions or complaints regarding Keybe’s Privacy Statement or Practices, please contact us at [email protected].
Keybe has established this Privacy Statement to help you understand how Keybe collects and uses personally identifiable information. This Privacy Statement covers the information practices of websites that link to this Privacy Agreement, including but not limited to https://keybe.us.
Keybe’s websites may contain links to other websites. Keybe is not responsible for the information practices or the content of such websites. The Company encourages you to review the privacy statements of other websites to understand their information practices.
Keybe collects information from visitors. This information is collected in accordance with this Privacy Statement, from sources including, but not limited to, content syndication, website registration forms, webinar, and conference registration forms.
Personal information you provide to us. Keybe collects information from visitors to Keybe’s websites and customers of the service. Keybe receives and stores any information entered when you express interest in obtaining more information about the Service or register to use the Service.
“Personal Information" is described below:
Personal information is collected automatically. By agreeing to the "Privacy Agreement" through the "Covered websites", an "Individual" as a visitor, agrees that Keybe may collect, store, manage, enhance and use their "Personal Information" for marketing, legal and financial purposes. Keybe may also automatically collect information using commonly used information collection tools such as cookies and web beacons.
Keybe has policies and principles of "good behavior". Our culture and purpose always put the "Individual" first, with integrity, safety and security.
Keybe contracts with third parties, who use web beacons, images, and scripts, to help better manage the content on Keybe’s websites. Keybe does not provide personal information to third parties, but may link information collected from third-party tracking to personal information of visitors for marketing purposes.
Keybe uses cookies to make interactions with websites easy and meaningful. When a visitor interacts with the websites, Keybe’s servers send a cookie to the visitor’s computer. Standing, cookies do not personally identify the visitor, but simply recognize the visitor’s web browser. Unless the visitor chooses to identify themselves with Keybe, either by responding to a promotional offer, opening an account, or completing a web form, Keybe has no way of associating this cookie information with the visitor’s personal information.
For websites, Keybe uses session-based cookies. Session cookies exist only during a session. They disappear from the Vis
Most browsers have an option to disable cookies, which will prevent the browser from accepting new cookies, as well as (depending on the sophistication of the browser software) allowing the visitor to decide on the acceptance of each new cookie in various ways.
Keybe’s websites connect visitors to third-party services, with whom Keybe partners to provide relevant content. The use of cookies by Keybe partners is not covered by the Keybe Privacy Statement. Keybe does not have access or control over these cookies. Keybe’s partners use session ID cookies to manage a Client’s connection to the partner’s service.
Company Name: KEYBE INC
2915 Biscayne Blvd. Suite 300
Miami, FL
33137
Email: [email protected]
Website: https://keybe.us
At Keybe we recognize the importance of the security, privacy, and confidentiality of the personal information of our clients, workers, suppliers, and the people who use our identity services, who provide us with information through various enabled channels (including websites, applications, API’s, physical documents, among others) and we are committed to the protection and adequate treatment of them, in accordance with the legal regime for the protection of personal data applicable to each country where we operate.
For KEYBE it is necessary to collect certain personal data to carry out the activities intrinsic to its commercial line of business. KEYBE has a legal and social obligation to implement adequate security measures to protect the personal data it has collected for the purposes specified in this Privacy and Personal Data Protection Agreement (“Policy”).
Therefore, the objective of this Policy is to communicate to our clients, workers, suppliers, users of the Website and, in general, to the owners of personal information (data subjects), the type of data, the purposes of the Treatment to make possible the provision of our service, the protection and rights that assist you as the data subject of the information and the procedures to exercise them.
In general, all the information and data that you provide us, or that we otherwise collect in the context, by any means or by reason of the ordinary course of your commercial activities, will be used by KEYBE in accordance with the Regulation (UE) 2016/679 (“GDPR”) and Law 1581 of 2012. The foregoing means that any form of processing of your personal data carried out by KEYBE will uphold the principles of legality, equity, transparency, purpose limitation, storage limitation, data minimization, accuracy, integrity and confidentiality.
For the interpretation of this Policy, we ask you to take into account the following definitions:
To understand the terms that are not included in the previous list, you must refer to current legislation, especially Law 1581 of 2012 and chapters 25 and 26 of Decree 1074 of 2015 and Regulation (EU) 2016 / 679 (“GDPR”), giving the meaning used in said standards to the terms whose definition there is doubt.
At KEYBE we are committed to complying with the principles that govern the processing of personal data of our stakeholders and, in general, of any natural person whose personal data is in our databases and/or files, guaranteeing the application of the general principles for the treatment of this type of data, which are indicated below:
KEYBE as Data Controller will fulfill the following duties, without prejudice to the other provisions provided in the law and in others that govern its commercial activity:
KEYBE will only collect, store, use or circulate personal data for as long as is reasonable and necessary, in accordance with the purposes that justified the treatment, taking into account the provisions applicable to the matter in question and the administrative, accounting, fiscal, legal and historical information. Once the purpose or purposes of the treatment have been fulfilled and, without prejudice to legal regulations that provide otherwise, it will proceed to delete the personal data in its possession. However, KEYBE may keep your personal data when required to comply with a legal or contractual obligation.
Notwithstanding the foregoing, you as the Data Subject may, at any time, revoke the consent you have given for the processing of your personal data, unless legally or contractually KEYBE must process said information, by sending a communication and/or written request, through the contact channels contemplated in this Policy, providing a copy of your identification document or any other document that, in the opinion of KEYBE, allows you to prove your identity.
KEYBE recognizes that the owner of personal data (Data Subject) has the right to have a reasonable expectation of their privacy, taking into account, in any case, their responsibilities, rights and obligations with KEYBE. By virtue of the relationship established between you and KEYBE, we inform you that your personal data will be treated with full respect for the principles defined in the applicable law and that the collection, use, circulation, transmission, transfer and, in general, any form of treatment on them, will be done in accordance with the following purposes that will be previously informed, corresponding, in any case, to the development of its corporate purpose and the ordinary course of its activities.
The purposes described below will be applicable to all Data Subjects who have previously, in an express and informed way, authorized the processing of their personal data:
The treatment of the personal data of KEYBE shareholders will be carried out in accordance with the provisions of the Commercial Code, and with any other rule that regulates this matter. The purposes applicable to the shareholders’ personal data are the following:
KEYBE will use the personal data of the candidates for a vacancy in accordance with the purposes listed below:
KEYBE will use the personal data of its employees in accordance with the purposes listed below:
KEYBE will use the personal data of the suppliers and/or contractors in accordance with the purposes listed below:
KEYBE will use, directly or with the participation of third-party providers of products or services, the personal data of customers and commercial prospects in accordance with the purposes listed below:
KEYBE, in its capacity as Data Controller, will identify the sensitive data that it will eventually collect or process to meet the following objectives:
The processing of personal data of children and adolescents by KEYBE will be carried out always respecting the following requirements:
IMPORTANT: The assessment of the above characteristics will not be carried out by KEYBE in a general way. Any person in charge, manager, or third party involved in the processing of the personal data of minors, must always ensure the adequate use of this type of personal data.
If you provide us with Personal Data, this information will be used only for the purposes indicated in this Policy, and we will not proceed to sell, license, transmit or disclose it to third parties, unless, i) you expressly authorize us to do so; ii) it is necessary to enable our contractors or agents to provide the services we have entrusted to them; iii) it is necessary for the effective provision and fulfillment of the service acquired; iv) in order to provide our products or services to you; v) it is necessary to allow third parties to provide marketing services on our behalf or to other entities with which they have joint market agreements; vi) it is related to a merger, consolidation, acquisition, divestment or other restructuring process; vii) it is required to finalize administrative operations; or viii) it is required or permitted by law.
In order to implement the purposes described above, your personal data may be disclosed for the reasons indicated in this Policy to human resources personnel, managers, consultants, advisors and other persons and offices, as appropriate.
KEYBE may subcontract third parties for the processing of certain functions or information. When we effectively subcontract with third parties the processing of your personal information, or provide your personal information to third party service providers, we warn said third parties about the need to protect said personal information with appropriate security measures, we prohibit the use of your personal information for their own purposes and we prevent them from disclosing your personal information to others.
However, when KEYBE carries out a Transmission of Personal Data to third-party Managers located in Colombia or in other jurisdictions, it must prove (i) a prior, express and informed authorization by the Data Subject, or (ii) a contract for the transmission of Personal Data that contains the requirements contemplated in article 2.2.2.25.5.2 of Decree 1074 of 2015.
Similarly, KEYBE may transfer or transmit (as appropriate) your personal data to other companies abroad for reasons of security, administrative efficiency and better service, in accordance with the authorizations of each of these persons. Under this understanding, your data may be transmitted or transferred, as appropriate, for the completion of administrative operations in favor and under instructions of KEYBE or in favor of the global operation of KEYBE, Inc., its affiliates or subsidiaries.
KEYBE may act in certain events as in Data Processor of the data supplied or transmitted by some of its interest groups that have hired KEYBE, and by virtue of this contractual relationship, it commits to comply with the following duties:
In development of the security principle contemplated in Law 1581 of 2012, KEYBE has adopted and incorporated in its different processes the necessary and adequate technical, human and administrative measures to grant security to the records with personal information avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access. The personnel who process the personal data will execute the protocols established by KEYBE in order to guarantee the security of the information. The foregoing in accordance with the state of technology, the type and nature of the data found in our databases and the risks to which they are exposed.
The personal data that KEYBE obtains through any format, contract, physical or electronic communication, will be treated with total reserve and confidentiality, committing to keep due secrecy regarding them and guaranteeing the duty to store them by adopting necessary measures to avoid their alteration, loss, and unauthorized treatment or access, in accordance with the provisions of the applicable legislation.
Personal Data Subjects may exercise the right to habeas data before KEYBE in order to:
These rights may be exercised directly by the Personal Data Subject, his attorney or his successor in title, as the case may be. If the Data Subject wishes to exercise their right to habeas data through a legal representative, they must present a duly authenticated general or special power of attorney.
The content and details of each of the rights that you, as the personal Data Subject, can exercise are described below:
Likewise, the data subject may request the deletion or cancellation of their personal data when the treatment of these by the Data Controller or Data Processor is excessive or even inappropriate. The personal data of the data subjects will be kept for the time provided for in the applicable regulations and/or, depending on the case, of the contractual relations between the data subject and the data controller.
In any case, the request to delete the information and the revocation of the authorization will not proceed when the data subject has a legal or contractual duty to remain in the database.
The Data Subjects may exercise habeas data at any time and effectively to guarantee their right of access, rectification, deletion and proof of authorization before KEYBE through any of the following contact channels enabled:
The following are the legally permitted ways to exercise the right to habeas data:
This policy can be adjusted or modified at any time, for which reason we recommend that you periodically review our corporate website, through which you will be notified of the change and the latest version of this Policy or the mechanisms to obtain a copy of it.
KEYBE, in compliance with the principle of demonstrated responsibility, has internally designated [Daniel Agudelo] as Personal Data Protection Officer (“DPO”), who will be in charge of implementing the policies and procedures adopted by KEYBE to comply with the norm of personal data protection, as well as the implementation of good personal data management practices within the company.
The designated KEYBE DPO is internally responsible for updating and distributing the Policy, which is why any change made must be approved by them. If you, as the data subject, do not agree with the changes made to it, you can exercise your right to habeas data through the channels and in the manner established in this Policy.
At KEYBE the Data Protection Officer is [Daniel Agudelo [email protected]]
This Policy became effective on [January 1, 2020]
For clients and users of our Website and, in general, any Personal Data Subject residing in a country of the European Union, as well as for clients who purchase KEYBE’s products or services in a country of the European Union, governs the provisions of this annex, which is applied in accordance with the Privacy and Protection of Personal Data Policy of our stakeholders and is an integral part of it.
KEYBE collects personal data from its customers and Website users each time they use our services, including when they use our Website or when they interact with us electronically or through our customer service contact channels.
KEYBE may collect information and personal data from customers and users of its Website, that may vary due to technological facilities, nature of the product or service to be supplied, among others. For that purpose, we may collect the following personal information:
In addition to the purposes described in paragraph IX of the Privacy and Protection of Personal Data Policy, KEYBE will process your data for the following purposes:
The personal data provided by clients or users will be kept as long as the commercial or contractual relationship is in force. The foregoing, notwithstanding its conservation for the years necessary to comply with legal obligations, especially in accounting, fiscal and tax matters, and may be kept for a period of up to ten (10) years. For marketing purposes, we will keep your personal data until you ask us to delete or cancel it
The fundamental legal basis that allows us to process the personal data of clients and users of our Website is the execution of any contract with KEYBE, from which rights and obligations are derived for the parties to the contractual relationship.
Also, there are legal obligations in tax and fiscal matters, among others, that oblige us to process your personal data in compliance with the procedures and requirements that KEYBE must comply with before the authorities and entities of control and surveillance of any jurisdiction in which these operate.
For the provision of the services acquired, as well as in compliance with certain legal requirements, certain essential data must be collected. The client or user is obliged to provide that personal data (truthful and updated) that is required by legal requirement, and that that is necessary to sign the contract. In case of not providing it or requesting its deletion prior to the total execution of the contract, we will not be able to manage and perfect the contractual relationship, and may even communicate inaccurate data.
On some occasions, the treatment we carry out is based on our legitimate business interest, such as fraud prevention, or the distribution by email of commercial communications about products and services similar to those contracted by you; provided that they do not prevail over the interests or the rights and freedoms of the clients.
The processing of personal data for the distribution of commercial communications and, where appropriate, the treatment of special categories of data is carried out by KEYBE based on the consent given by the client or user.
Whenever we request your consent for any treatment, we will inform you about it at that time. In any case, we inform you that you have the right to withdraw your consent at any time, without the withdrawal of that consent conditioning the execution of the contract. If you are a registered user of our services, you can change your privacy preferences at any time, modifying your online profile, and accessing your private area. In addition, all commercial communications that we send you by email, SMS, PUSH or WhatsApp, will have an option to “unsubscribe” that will allow you to stop receiving electronic communications of a commercial nature. Although we do everything possible to process requests to unsubscribe from commercial communications within a period of fifteen (15) business days from when we receive the request, it is possible that you will receive some commercial communication during that period.
The data of the clients and users may be legitimately communicated to the following third parties:
In the event that data is transferred outside the European Economic Area, it will be done in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the Protection of Natural Persons with regard to the Processing of Personal Data and the Free Circulation of this Data, as well as the national laws of the Member States on the matter). For transfers outside the EEA, KEYBE uses contractual data protection clauses adopted by the European Commission and the EU – US Privacy Shield as a guarantee of those transfers made to countries that do not have an adequacy decision from the European Commission.
To exercise your rights, you must send a request through the means enabled by KEYBE, attaching the document that proves your identity, the passport for validation associated with international flights, the description of your request and the means of contact:
Email: [email protected]
If you wish to obtain more information about your rights, if you have not obtained satisfaction in the exercise of your rights, and/or wish to file a claim, you can do so by contacting the data protection control authority of the corresponding country.
KEYBE does not carry out direct marketing to minors, nor can they be users of the products or services we offer, unless they act through, or are duly authorized by, their parents or by those who have parental authority or legal representation of the minor.
Our App collects information from users through a registration form, a chat, and the option to upload files. The collected data includes: identity, address, phone number, email address, and identification document. Users also have the option to upload any other type of personal information of their own choice through the aforementioned file.
The collected information is used to provide a more personalized service and to improve the user experience on our app. This information will not be shared with third parties without the user's prior consent, unless required by law.
Users have the right to access, correct, and delete their personal data at any time. If you wish to exercise these rights, please contact us through our email or phone number provided in our privacy policy.
The security of user information is important to us, so we take measures to protect the information from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security of information sent through the internet.
By using our App, users accept the terms of this privacy policy. If you do not agree with these terms, please do not use our App. This privacy policy may be updated at any time, so we recommend reviewing it periodically.
The use and transfer of information received from Google APIs by our App Keybe Green Mountain to any other application will comply with the Google API Services User Data Policy, including the Limited Use requirements.
Our privacy policy details the use and sharing of data with third-party AI models to ensure transparency and user control over their data. Below is specific information provided and explicit user consent will be obtained:
Users are explicitly informed about the use of AI models and the potential data sharing involved through clear notices within the application and in this privacy policy. The application obtains explicit consent from users before sharing their data with any third-party AI models through a clear opt-in checkbox and detailed explanations. Consent is obtained in a clear and transparent manner, providing users with all the necessary information to make an informed decision.
This annex is effective from the day of its publication.
We guarantee our work and repair the errors detected in the fastest and most stable way possible. We have a specialized team ready to respond and will be available to advise on the best practices for using the Keybe platform.
Notwithstanding any provision in this Agreement, a service unavailability will not be deemed to have occurred if the downtime:
For the purposes of this Service Level Agreement, it is expressly stated that WhatsApp lines and the personal lines of the sales team are neither subject to nor included within the obligations and guarantees provided by Keybe in this SLA. Users should not expect or demand the same level of service, response, or availability on these channels compared to the channels officially listed in this agreement.
99,7%AVAILABILITY OF THE SERVICE WITH GOOGLE CLOUD | 100%BACKUP AND SAFETY OF THE INFORMATION |
EMERGENCY ASSISTANCE 24/7/365 | |
| It is considered an EMERGENCY when the service is not available in more than 3 IP addresses for more than 5 minutes. | |
| IMPORTANT: If you activate this EMERGENCY channel more than two (2) times without it being a REAL EMERGENCY, the value of USD $80 per hour or fraction of service support will be charged. | |
| Support channel 1 | https://keybe.us/ (Assistance Chat) |
| Support channel 2 | WhatsApp Business: +1 (347) 458-3147 |
| Attention Time | 15 seconds to 30 minutes |
| Solution Time | 15 minutes to 3 hours |
INCIDENT ASSISTANCE 8/5 | |
| Based on an AGILE philosophy and SCRUM methodology, we call incidents the service requirements, improvements, requests or error reports. | |
| Availability | Monday to Friday 7:00 a.m. to 6:00 p.m. (GMT -5) Saturday 7:00 a.m. to 1:00 p.m. (GMT -5) Holidays 8:00 a.m. to 4:00 p.m. (GMT -5) |
| Support channel 1 | https://keybe.us/ (Assistance Chat) |
| Support channel 2 | WhatsApp Business: +1 (347) 458-3147 |
| Attention time | 15 seconds to 2 hours |
| Solution time | Low Complexity 2 to 48 business hours Medium Complexity 48 to 72 business hours High Complexity 72 hours to 1 week (If feasible) |
With respect to any failure of Keybe to meet the monthly activity uptime percentage threshold or successful connection rate, as the case may be, this addendum sets forth Keybe’s sole and complete liability to the customer and the customer’s sole recourse.
Keybe is committed to protecting the privacy of the people who visit the Company’s websites (“Visitor(s)”, “You,” and the derived adjective “Your”), the people who register to use the Service as defined below (“Clients”), and the people who register who attend the Company’s corporate events (“Attendees”). This Privacy Statement describes Keybe’s privacy practices with respect to its websites and related services and applications offered by Keybe (collectively, the “Service”).
If you have questions or complaints regarding Keybe’s Privacy Statement or Practices, please contact us at [email protected].
Keybe has established this Privacy Statement to help you understand how Keybe collects and uses personally identifiable information. This Privacy Statement covers the information practices of websites that link to this Privacy Agreement, including but not limited to https://keybe.us.
Keybe’s websites may contain links to other websites. Keybe is not responsible for the information practices or the content of such websites. The Company encourages you to review the privacy statements of other websites to understand their information practices.
Keybe collects information from visitors. This information is collected in accordance with this Privacy Statement, from sources including, but not limited to, content syndication, website registration forms, webinar, and conference registration forms.
Personal information you provide to us. Keybe collects information from visitors to Keybe’s websites and customers of the service. Keybe receives and stores any information entered when you express interest in obtaining more information about the Service or register to use the Service.
“Personal Information" is described below:
Personal information is collected automatically. By agreeing to the "Privacy Agreement" through the "Covered websites", an "Individual" as a visitor, agrees that Keybe may collect, store, manage, enhance and use their "Personal Information" for marketing, legal and financial purposes. Keybe may also automatically collect information using commonly used information collection tools such as cookies and web beacons.
Keybe has policies and principles of "good behavior". Our culture and purpose always put the "Individual" first, with integrity, safety and security.
Keybe contracts with third parties, who use web beacons, images, and scripts, to help better manage the content on Keybe’s websites. Keybe does not provide personal information to third parties, but may link information collected from third-party tracking to personal information of visitors for marketing purposes.
Keybe uses cookies to make interactions with websites easy and meaningful. When a visitor interacts with the websites, Keybe’s servers send a cookie to the visitor’s computer. Standing, cookies do not personally identify the visitor, but simply recognize the visitor’s web browser. Unless the visitor chooses to identify themselves with Keybe, either by responding to a promotional offer, opening an account, or completing a web form, Keybe has no way of associating this cookie information with the visitor’s personal information.
For websites, Keybe uses session-based cookies. Session cookies exist only during a session. They disappear from the Vis
Most browsers have an option to disable cookies, which will prevent the browser from accepting new cookies, as well as (depending on the sophistication of the browser software) allowing the visitor to decide on the acceptance of each new cookie in various ways.
Keybe’s websites connect visitors to third-party services, with whom Keybe partners to provide relevant content. The use of cookies by Keybe partners is not covered by the Keybe Privacy Statement. Keybe does not have access or control over these cookies. Keybe’s partners use session ID cookies to manage a Client’s connection to the partner’s service.
Company Name: KEYBE AI CORP
55 RIVERWALK PLACE INT 749
WEST NEW YORK NJ 07093-0709
Email: [email protected]
Website: https://keybe.us
At Keybe we recognize the importance of the security, privacy, and confidentiality of the personal information of our clients, workers, suppliers, and the people who use our identity services, who provide us with information through various enabled channels (including websites, applications, API’s, physical documents, among others) and we are committed to the protection and adequate treatment of them, in accordance with the legal regime for the protection of personal data applicable to each country where we operate.
For KEYBE it is necessary to collect certain personal data to carry out the activities intrinsic to its commercial line of business. KEYBE has a legal and social obligation to implement adequate security measures to protect the personal data it has collected for the purposes specified in this Privacy and Personal Data Protection Agreement (“Policy”).
Therefore, the objective of this Policy is to communicate to our clients, workers, suppliers, users of the Website and, in general, to the owners of personal information (data subjects), the type of data, the purposes of the Treatment to make possible the provision of our service, the protection and rights that assist you as the data subject of the information and the procedures to exercise them.
In general, all the information and data that you provide us, or that we otherwise collect in the context, by any means or by reason of the ordinary course of your commercial activities, will be used by KEYBE in accordance with the Regulation (UE) 2016/679 (“GDPR”) and Law 1581 of 2012. The foregoing means that any form of processing of your personal data carried out by KEYBE will uphold the principles of legality, equity, transparency, purpose limitation, storage limitation, data minimization, accuracy, integrity and confidentiality.
For the interpretation of this Policy, we ask you to take into account the following definitions:
To understand the terms that are not included in the previous list, you must refer to current legislation, especially Law 1581 of 2012 and chapters 25 and 26 of Decree 1074 of 2015 and Regulation (EU) 2016 / 679 (“GDPR”), giving the meaning used in said standards to the terms whose definition there is doubt.
At KEYBE we are committed to complying with the principles that govern the processing of personal data of our stakeholders and, in general, of any natural person whose personal data is in our databases and/or files, guaranteeing the application of the general principles for the treatment of this type of data, which are indicated below:
KEYBE as Data Controller will fulfill the following duties, without prejudice to the other provisions provided in the law and in others that govern its commercial activity:
KEYBE will only collect, store, use or circulate personal data for as long as is reasonable and necessary, in accordance with the purposes that justified the treatment, taking into account the provisions applicable to the matter in question and the administrative, accounting, fiscal, legal and historical information. Once the purpose or purposes of the treatment have been fulfilled and, without prejudice to legal regulations that provide otherwise, it will proceed to delete the personal data in its possession. However, KEYBE may keep your personal data when required to comply with a legal or contractual obligation.
Notwithstanding the foregoing, you as the Data Subject may, at any time, revoke the consent you have given for the processing of your personal data, unless legally or contractually KEYBE must process said information, by sending a communication and/or written request, through the contact channels contemplated in this Policy, providing a copy of your identification document or any other document that, in the opinion of KEYBE, allows you to prove your identity.
KEYBE recognizes that the owner of personal data (Data Subject) has the right to have a reasonable expectation of their privacy, taking into account, in any case, their responsibilities, rights and obligations with KEYBE. By virtue of the relationship established between you and KEYBE, we inform you that your personal data will be treated with full respect for the principles defined in the applicable law and that the collection, use, circulation, transmission, transfer and, in general, any form of treatment on them, will be done in accordance with the following purposes that will be previously informed, corresponding, in any case, to the development of its corporate purpose and the ordinary course of its activities.
The purposes described below will be applicable to all Data Subjects who have previously, in an express and informed way, authorized the processing of their personal data:
The treatment of the personal data of KEYBE shareholders will be carried out in accordance with the provisions of the Commercial Code, and with any other rule that regulates this matter. The purposes applicable to the shareholders’ personal data are the following:
KEYBE will use the personal data of the candidates for a vacancy in accordance with the purposes listed below:
KEYBE will use the personal data of its employees in accordance with the purposes listed below:
KEYBE will use the personal data of the suppliers and/or contractors in accordance with the purposes listed below:
KEYBE will use, directly or with the participation of third-party providers of products or services, the personal data of customers and commercial prospects in accordance with the purposes listed below:
KEYBE, in its capacity as Data Controller, will identify the sensitive data that it will eventually collect or process to meet the following objectives:
The processing of personal data of children and adolescents by KEYBE will be carried out always respecting the following requirements:
IMPORTANT: The assessment of the above characteristics will not be carried out by KEYBE in a general way. Any person in charge, manager, or third party involved in the processing of the personal data of minors, must always ensure the adequate use of this type of personal data.
If you provide us with Personal Data, this information will be used only for the purposes indicated in this Policy, and we will not proceed to sell, license, transmit or disclose it to third parties, unless, i) you expressly authorize us to do so; ii) it is necessary to enable our contractors or agents to provide the services we have entrusted to them; iii) it is necessary for the effective provision and fulfillment of the service acquired; iv) in order to provide our products or services to you; v) it is necessary to allow third parties to provide marketing services on our behalf or to other entities with which they have joint market agreements; vi) it is related to a merger, consolidation, acquisition, divestment or other restructuring process; vii) it is required to finalize administrative operations; or viii) it is required or permitted by law.
In order to implement the purposes described above, your personal data may be disclosed for the reasons indicated in this Policy to human resources personnel, managers, consultants, advisors and other persons and offices, as appropriate.
KEYBE may subcontract third parties for the processing of certain functions or information. When we effectively subcontract with third parties the processing of your personal information, or provide your personal information to third party service providers, we warn said third parties about the need to protect said personal information with appropriate security measures, we prohibit the use of your personal information for their own purposes and we prevent them from disclosing your personal information to others.
However, when KEYBE carries out a Transmission of Personal Data to third-party Managers located in Colombia or in other jurisdictions, it must prove (i) a prior, express and informed authorization by the Data Subject, or (ii) a contract for the transmission of Personal Data that contains the requirements contemplated in article 2.2.2.25.5.2 of Decree 1074 of 2015.
Similarly, KEYBE may transfer or transmit (as appropriate) your personal data to other companies abroad for reasons of security, administrative efficiency and better service, in accordance with the authorizations of each of these persons. Under this understanding, your data may be transmitted or transferred, as appropriate, for the completion of administrative operations in favor and under instructions of KEYBE or in favor of the global operation of KEYBE, Inc., its affiliates or subsidiaries.
KEYBE may act in certain events as in Data Processor of the data supplied or transmitted by some of its interest groups that have hired KEYBE, and by virtue of this contractual relationship, it commits to comply with the following duties:
In development of the security principle contemplated in Law 1581 of 2012, KEYBE has adopted and incorporated in its different processes the necessary and adequate technical, human and administrative measures to grant security to the records with personal information avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access. The personnel who process the personal data will execute the protocols established by KEYBE in order to guarantee the security of the information. The foregoing in accordance with the state of technology, the type and nature of the data found in our databases and the risks to which they are exposed.
The personal data that KEYBE obtains through any format, contract, physical or electronic communication, will be treated with total reserve and confidentiality, committing to keep due secrecy regarding them and guaranteeing the duty to store them by adopting necessary measures to avoid their alteration, loss, and unauthorized treatment or access, in accordance with the provisions of the applicable legislation.
Personal Data Subjects may exercise the right to habeas data before KEYBE in order to:
These rights may be exercised directly by the Personal Data Subject, his attorney or his successor in title, as the case may be. If the Data Subject wishes to exercise their right to habeas data through a legal representative, they must present a duly authenticated general or special power of attorney.
The content and details of each of the rights that you, as the personal Data Subject, can exercise are described below:
Likewise, the data subject may request the deletion or cancellation of their personal data when the treatment of these by the Data Controller or Data Processor is excessive or even inappropriate. The personal data of the data subjects will be kept for the time provided for in the applicable regulations and/or, depending on the case, of the contractual relations between the data subject and the data controller.
In any case, the request to delete the information and the revocation of the authorization will not proceed when the data subject has a legal or contractual duty to remain in the database.
The Data Subjects may exercise habeas data at any time and effectively to guarantee their right of access, rectification, deletion and proof of authorization before KEYBE through any of the following contact channels enabled:
The following are the legally permitted ways to exercise the right to habeas data:
This policy can be adjusted or modified at any time, for which reason we recommend that you periodically review our corporate website, through which you will be notified of the change and the latest version of this Policy or the mechanisms to obtain a copy of it.
KEYBE, in compliance with the principle of demonstrated responsibility, has internally designated [Daniel Agudelo] as Personal Data Protection Officer (“DPO”), who will be in charge of implementing the policies and procedures adopted by KEYBE to comply with the norm of personal data protection, as well as the implementation of good personal data management practices within the company.
The designated KEYBE DPO is internally responsible for updating and distributing the Policy, which is why any change made must be approved by them. If you, as the data subject, do not agree with the changes made to it, you can exercise your right to habeas data through the channels and in the manner established in this Policy.
At KEYBE the Data Protection Officer is [Daniel Agudelo [email protected]]
This Policy became effective on [January 1, 2020]
For clients and users of our Website and, in general, any Personal Data Subject residing in a country of the European Union, as well as for clients who purchase KEYBE’s products or services in a country of the European Union, governs the provisions of this annex, which is applied in accordance with the Privacy and Protection of Personal Data Policy of our stakeholders and is an integral part of it.
KEYBE collects personal data from its customers and Website users each time they use our services, including when they use our Website or when they interact with us electronically or through our customer service contact channels.
KEYBE may collect information and personal data from customers and users of its Website, that may vary due to technological facilities, nature of the product or service to be supplied, among others. For that purpose, we may collect the following personal information:
In addition to the purposes described in paragraph IX of the Privacy and Protection of Personal Data Policy, KEYBE will process your data for the following purposes:
The personal data provided by clients or users will be kept as long as the commercial or contractual relationship is in force. The foregoing, notwithstanding its conservation for the years necessary to comply with legal obligations, especially in accounting, fiscal and tax matters, and may be kept for a period of up to ten (10) years. For marketing purposes, we will keep your personal data until you ask us to delete or cancel it
The fundamental legal basis that allows us to process the personal data of clients and users of our Website is the execution of any contract with KEYBE, from which rights and obligations are derived for the parties to the contractual relationship.
Also, there are legal obligations in tax and fiscal matters, among others, that oblige us to process your personal data in compliance with the procedures and requirements that KEYBE must comply with before the authorities and entities of control and surveillance of any jurisdiction in which these operate.
For the provision of the services acquired, as well as in compliance with certain legal requirements, certain essential data must be collected. The client or user is obliged to provide that personal data (truthful and updated) that is required by legal requirement, and that that is necessary to sign the contract. In case of not providing it or requesting its deletion prior to the total execution of the contract, we will not be able to manage and perfect the contractual relationship, and may even communicate inaccurate data.
On some occasions, the treatment we carry out is based on our legitimate business interest, such as fraud prevention, or the distribution by email of commercial communications about products and services similar to those contracted by you; provided that they do not prevail over the interests or the rights and freedoms of the clients.
The processing of personal data for the distribution of commercial communications and, where appropriate, the treatment of special categories of data is carried out by KEYBE based on the consent given by the client or user.
Whenever we request your consent for any treatment, we will inform you about it at that time. In any case, we inform you that you have the right to withdraw your consent at any time, without the withdrawal of that consent conditioning the execution of the contract. If you are a registered user of our services, you can change your privacy preferences at any time, modifying your online profile, and accessing your private area. In addition, all commercial communications that we send you by email, SMS, PUSH or WhatsApp, will have an option to “unsubscribe” that will allow you to stop receiving electronic communications of a commercial nature. Although we do everything possible to process requests to unsubscribe from commercial communications within a period of fifteen (15) business days from when we receive the request, it is possible that you will receive some commercial communication during that period.
The data of the clients and users may be legitimately communicated to the following third parties:
In the event that data is transferred outside the European Economic Area, it will be done in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the Protection of Natural Persons with regard to the Processing of Personal Data and the Free Circulation of this Data, as well as the national laws of the Member States on the matter). For transfers outside the EEA, KEYBE uses contractual data protection clauses adopted by the European Commission and the EU – US Privacy Shield as a guarantee of those transfers made to countries that do not have an adequacy decision from the European Commission.
To exercise your rights, you must send a request through the means enabled by KEYBE, attaching the document that proves your identity, the passport for validation associated with international flights, the description of your request and the means of contact:
Email: [email protected]
If you wish to obtain more information about your rights, if you have not obtained satisfaction in the exercise of your rights, and/or wish to file a claim, you can do so by contacting the data protection control authority of the corresponding country.
KEYBE does not carry out direct marketing to minors, nor can they be users of the products or services we offer, unless they act through, or are duly authorized by, their parents or by those who have parental authority or legal representation of the minor.
Our App collects information from users through a registration form, a chat, and the option to upload files. The collected data includes: identity, address, phone number, email address, and identification document. Users also have the option to upload any other type of personal information of their own choice through the aforementioned file.
The collected information is used to provide a more personalized service and to improve the user experience on our app. This information will not be shared with third parties without the user's prior consent, unless required by law.
Users have the right to access, correct, and delete their personal data at any time. If you wish to exercise these rights, please contact us through our email or phone number provided in our privacy policy.
The security of user information is important to us, so we take measures to protect the information from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security of information sent through the internet.
By using our App, users accept the terms of this privacy policy. If you do not agree with these terms, please do not use our App. This privacy policy may be updated at any time, so we recommend reviewing it periodically.
The use and transfer of information received from Google APIs by our App Keybe Green Mountain to any other application will comply with the Google API Services User Data Policy, including the Limited Use requirements.
Our privacy policy details the use and sharing of data with third-party AI models to ensure transparency and user control over their data. Below is specific information provided and explicit user consent will be obtained:
Users are explicitly informed about the use of AI models and the potential data sharing involved through clear notices within the application and in this privacy policy. The application obtains explicit consent from users before sharing their data with any third-party AI models through a clear opt-in checkbox and detailed explanations. Consent is obtained in a clear and transparent manner, providing users with all the necessary information to make an informed decision.
This annex is effective from the day of its publication.
This Acceptable Use Policy (“AUP”) describes the rules that apply to any party (“Customer”) that uses any product and service (“Services”) provided by Keybe, or any of its affiliates (collectively, “Keybe”), and any user of any software application or service made available by the Customer who interacts with the Services (“End User”). The examples described in this AUP are not exhaustive. The Client is responsible for compliance with this AUP by its End Users. If the Client or any End User violates this AUP, Keybe may suspend the use of the Services by the Client. This AUP may be updated by Keybe from time to time with reasonable notice, which may be provided through the customer’s account, email, or by posting an updated version of this AUP at https://keybe.us/legal/#service-agreement
The use of inappropriate content or users is not allowed. Do not use the Services to transmit or store any content or communication (commercial or otherwise) that is illegal, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or poses a threat to the public. This prohibition includes the use of the Services by a hate group or the content or communications that come from a hate group or that are exploitative, abusive or inciting hatred.
Forbidden activities. Do not use the Services to participate in or promote any activity that is illegal, misleading, harmful, violates the rights of others, or detrimental to Keybe’s business operations or reputation, including:
Do not violate the integrity of the Services, including:
Data Protection: The Client is responsible for determining whether the Services offer adequate safeguards for the Client’s use of the Services, including, but not limited to, any safeguards required by Applicable Laws, prior to transmitting or processing, or before allowing End Users to transmit or process any data or communication through the Services.
Violations of this AUP, including any prohibited content or communication, can be reported to [email protected]. The Client agrees to immediately report any violation of this AUP to Keybe and to provide cooperation, as requested by Keybe, to investigate and/or remedy such violation as soon as possible.
Our Vulnerability Disclosure Program aims to minimize the impact that any security breach has on our tool or on users. To be eligible for the Program, the vulnerability must exist in the latest public version. You must remember that only security vulnerabilities will be scored.
Guidelines and scope limitations
Before reporting, please review the following information, including our vulnerability disclosure schedule, scope, and other guidelines. To encourage vulnerability investigation and avoid any confusion between good faith hacking and malicious attack, we ask that you:
We reserve the right not to act in the event of findings that do not have a real impact on the integrity and security of our data. Any investigation that violates the conditions of this Program, the Terms of Use Agreement, the documentation related to security and the GDPR, as well as the current legislation, will be treated as an act of bad faith and in an illegal manner. We are not required to provide remuneration, fees or rewards for the disclosure of a vulnerability; such action is at our sole discretion.
If at any time you are concerned or unsure whether your security investigation is consistent with this Disclosure Program, please submit a report through one of our official notification channels before proceeding further.
Scope of application
At this time, the following services and applications are in scope:
Application and web infrastructure:
We only accept manual or semi-manual tests. All findings from automated tools or scripts will be considered out of scope. Additionally, any issues that do not have a clearly identified security impact, missing security headers, or descriptive error messages will be considered out of scope.
These items are also considered outside the scope:
Report
The results must be supported by clear and precise documentation, without speculative information. All findings should have an indication of relevance and impact. Remember to provide a detailed summary of the vulnerability, including the purpose, steps, tools, and artifacts used during the discovery that will allow us to reproduce the vulnerability.
To ensure that your observations are communicated correctly, you must use only approved channels, that is, you must communicate the discovered vulnerability by email to [email protected].
Updated on 13 July 2023.
At Keybe, we understand the paramount importance of data security, and thus have implemented a series of measures aimed at preserving the integrity, confidentiality, and availability of our information. Our policy applies to every party involved with Keybe, from our own staff to third parties, interns, practitioners, suppliers, and the general public.
Our Aims
Our Approach
Keybe employs a continuously evolving Information Security Management System (ISMS), tailored to meet both the needs of our business and regulatory requirements. This system relies on the following principles:
Transparency: Responsibilities regarding information security are clearly defined, shared, published, and accepted by each of the employees, contractors, or third parties.
Protection: We safeguard the information generated, processed, or protected by our business processes and information assets.
Risk Mitigation: We actively work to minimize financial, operational, or legal impacts due to misuse of information.
Internal Security: We guard against threats originating from our own personnel.
Operational Control: We regulate our business processes, ensuring the security of technological resources.
Access Control: We implement rigorous controls to regulate access to information, systems, and network resources.
System Lifecycle Integration: Security is an integral part of our information systems lifecycle.
Incident Management: We ensure effective improvement of our security model through the proper management of security events and system weaknesses.
Business Continuity: We maintain the availability of our business processes and operational continuity based on the potential impact of events.
Legal Compliance: We strictly adhere to all established legal, regulatory, and contractual obligations.
Through these principles, Keybe seeks to uphold the highest standards of information security, providing a safe and reliable environment for our customers and partners.
Keybe brings together different global services and providers of cloud services, financial services and telecommunications services (Providers). By accepting the Service Agreement you are directly accepting the Terms and conditions of use of the Providers
The following is the list of Keybe providers and contains the link to their own Terms and Conditions of use of the service:
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