SMART-O-METER

KB: Smart Chat, powered by Artificial Intelligence, boosts the performance of sales reps, allowing them to cover more conversations in less time and with better quality...

The Smart-O-Meter is nothing more and nothing less than the ability to make that Smart Chat smarter, as it is powered by revolutionary AI. This time, we are talking about Generative AI. A digital brain that learns from every interaction and the information you share with it to speed up the commercial process with good decisions.

We know that the challenges when it comes to selling never stop, especially when it comes to chat sales. That's why, even though Keybe already has Smart Chat to meet the challenges of our customers, they always set the bar higher.

We encountered many new challenges that led us to the creation of KB: Smart-O-Meter.

You identify with one or more of the following challenges:

1. Sales and customer service teams spend a lot of time writing the same answer repeatedly or consulting information they don't know in manuals or company pages.

2. Default answers sometimes fall short of customer needs or feel so politically correct that they fail to generate closeness.

3. The learning curve for people who sell to or serve customers is very long and is never sufficient to cover the totality of knowledge.

4. High amounts of time are invested in manual processes of commercial management.

5. The right conversations are not prioritized due to high message traffic.

With KB: Smart-O-Meter you train your company's digital brain with documentation, catalogs and real interactions. Your chats learn and assist your teams.

Just imagine a car salesman loading the owner's manual of his latest model in the showcase and a customer asks him for something so technical that it normally takes him a considerable amount of time to find the answer, but with KB: Smart-O-Meter, he has it instantly.

With KB: Smart-O-Meter you can:

1. Decrease operating time in information typing and consultation by more than 60%.

2. Decrease training time by more than 80%.

3. Ensure more cohesive responses with the brand's communication tone by increasing the friendliness and accuracy of the answers.

1. It works with natural language understanding and processing (NLP & NLU). Therefore, it has the ability to understand and learn with the cultural and contextual difficulties of human language.

2. It is focused on salespeople. Its actions are executed in order to save your time and increase the accuracy of your sales and customer service messages.

3. It works in a customized way for your business. It not only learns from the previous documentation uploaded, it feeds from each chat to become more and more powerful (machine learning) achieving the desired network effect. More data = greater scalability

4. It is not a bot, it is a generative AI that RECOMMENDS your teams to respond, achieving the agility of the bot but with human empathy. It's human guidance science.